Last updated: July 29, 2026
These Terms of Service ("Terms") govern your use of the website operated by SplitWing LLC ("SplitWing," "we," "us," or "our") at
splitwing.vip and any related services, forms, bookings, or communications provided by SplitWing.
By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.
About SplitWing
SplitWing LLC is a Houston-based private travel coordination company. We coordinate private travel and related concierge services for our members and customers, including arranging charter flights with independent operators, organizing ground transportation, and providing provisioning and concierge services.
SplitWing is a coordinator. We do not own, operate, or maintain aircraft, and we do not directly provide transportation, food, beverage, or other third-party services. Our role is to coordinate these services on your behalf with independent third-party providers.
Broker and Coordinator Model Disclosure
SplitWing operates as a private travel coordinator and charter flight broker. SplitWing does not own, operate, or maintain aircraft. SplitWing does not hold an air carrier certificate and does not provide air transportation services.
Flight services facilitated through SplitWing are provided by independent FAA Part 135 certificated air carriers. All contracts for air transportation are directly between the traveler and the certificated operator. SplitWing's role is limited to matching and coordinating travelers with certificated operators and facilitating administrative coordination.
SplitWing does not exercise operational control over any flight, does not assign crew or aircraft, and does not make safety or operational determinations on behalf of any operator or traveler.
Similarly, ground transportation, provisioning, concierge, and other services coordinated through SplitWing are provided by independent third-party vendors. SplitWing coordinates these services but does not itself perform them and does not control the acts or omissions of any third-party provider.
Shared and Group Travel
SplitWing may coordinate shared or group travel, in which multiple travelers who wish to reach the same destination share a single charter and each pays their portion of the cost. In all such arrangements, the operator provides a standard charter flight and receives a single payment; SplitWing coordinates the travelers and the booking. Participation in shared travel does not change the broker and coordinator relationship described above.
Membership
SplitWing offers tiered annual membership plans that provide varying levels of platform access, booking capabilities, and concierge features. Membership details, pricing, and tier benefits are presented at the time of enrollment.
A free account tier is available for users who wish to browse available routes and express interest in future flights. Booking a seat on a flight requires a paid membership.
Membership fees are billed annually. Membership does not guarantee flight availability on any specific route, date, or at any specific price. Membership does not include the cost of flights, concierge services, provisioning, or ground transportation, which are priced and billed separately per booking.
Concierge and Provisioning Services
SplitWing offers concierge and provisioning services, which may include arranging ground transportation, grocery and beverage provisioning, boat charters, and other travel-related requests. These services are available to members and, in certain markets and channels, to customers without a membership.
Concierge and provisioning services are performed by independent third-party vendors that SplitWing coordinates on your behalf. Pricing typically includes the cost of the underlying goods or services, a coordination or service fee, and any applicable taxes, and is presented to you before you confirm your request. Final amounts for provisioning may be determined at the time of purchase based on actual costs, which will be reflected in your final invoice.
Bookings, Requests, and Payment
When you place a booking or concierge request, the applicable pricing and terms are presented to you before you confirm. By confirming, you authorize SplitWing to coordinate the requested services and to bill you for the amounts presented, including any amounts finalized at the time services are fulfilled.
SplitWing facilitates payment for coordinated services. Where SplitWing coordinates a shared charter, SplitWing collects from the participating travelers and remits a single payment to the operator.
Charter Coordination Fee. Flight bookings are billed as the traveler's share of the charter cost together with a separate charter coordination fee. The coordination fee is SplitWing's compensation for coordinating the booking and is shown as its own line item on your invoice. Concierge and provisioning requests are billed as the cost of the underlying goods or services plus a separate SplitWing service fee, also shown as its own line item.
Separate Invoices. Where a booking includes both travel and concierge or provisioning services, you may receive separate invoices for the travel and for the services. Each invoice is due according to the terms stated on it.
Payment Methods and Card Processing Fee. SplitWing accepts payment by credit or debit card and by wire transfer. If you elect to pay by card, a card processing fee of three percent (3%) of the invoice total is added and shown as a separate line item on your invoice. Payment by wire transfer does not incur this fee. Card payment is enabled on an invoice only where card has been selected as the payment method for that booking.
Payment Deadline and Cleared Funds. Payment must be received and cleared by SplitWing on or before the due date stated on your invoice. Initiating or sending a payment is not the same as payment clearing. If cleared funds are not received by the stated deadline, your booking may not proceed and travel or services may not be provided. Amounts already paid remain subject to the cancellation and refund terms below.
Wire Transfer Timing. If you pay by wire transfer, your wire must be sent in time to settle by the stated deadline. Domestic wires generally settle the same business day when sent before your bank's daily cutoff time; wires sent after your bank's cutoff, or on a weekend or federal holiday, will not settle until the next business day. Your invoice will state the specific date and time by which your wire must be sent. It is your responsibility to ensure your wire is sent in time to settle by that deadline.
SplitWing will never send you updated or changed banking details by email. If you receive any message asking you to send funds to different account information, do not act on it. Contact us directly at
management@splitwing.vip" target="_blank">management@splitwing.vip" target="_blank">management@splitwing.vip to verify before sending.
Identity Verification
For certain bookings, SplitWing may require identity verification before a booking is confirmed. Verification is performed through a third-party verification provider. Failure to complete verification may prevent a booking from being confirmed.
Cancellation and Refund Policy
SplitWing does not set, control, or determine cancellation or refund policies for flights. All flight cancellation and refund terms are established by the FAA Part 135 certificated operator providing the air transportation.
If you cancel a booking, the operator's cancellation policy governs whether a refund is available, the amount of any refund, and the timeline for processing. SplitWing facilitates the refund process on behalf of the operator but does not have the authority to override, modify, or make exceptions to the operator's policy.
It is your responsibility to review and understand the operator's cancellation terms before confirming any booking. Cancellation terms will be provided to you prior to payment confirmation.
Cancellation Request Deadline. Because operator cancellation fees are triggered by deadlines set by the operator, SplitWing requires that any cancellation request be submitted to us no later than seventy-two (72) hours before scheduled departure in order for us to process that request within the operator's applicable window. Requests received after that point may still be submitted to the operator, but fees or forfeiture may already apply under the operator's terms. This deadline is SplitWing's own processing requirement and does not modify, override, or replace the operator's cancellation policy, which governs all refund outcomes.
Shared Travel and Minimum Participation. Where SplitWing coordinates shared travel, a trip may require a minimum level of participation to proceed. If that minimum is not met, SplitWing may cancel the coordinated trip. In that event, travelers who have paid will receive a full refund of the amounts they paid to SplitWing for that trip, including coordination and service fees. A traveler's confirmed share amount will not increase as a result of another traveler cancelling.
Cancellation and refund terms for concierge, provisioning, and ground transportation are governed by the applicable third-party vendor and are provided to you before you confirm the request. Provisioning that has already been purchased on your behalf may be non-refundable.
SplitWing's platform booking fee and coordination or service fees are non-refundable once a booking or request is confirmed, unless the service is cancelled by the provider or is not delivered for reasons outside of your control.
By confirming a booking through SplitWing, you acknowledge that cancellation and refund outcomes are determined by the applicable operator or vendor and that SplitWing is not the deciding party in any refund determination.
Communications (SMS and WhatsApp)
By providing your phone number and opting in through any SplitWing form, or by messaging us on a messaging channel such as WhatsApp, you consent to receive messages from SplitWing LLC regarding your requests, bookings, availability, service updates, and related communications.
You may opt out of SMS messages at any time by replying STOP to any message. Message and data rates may apply, and message frequency varies. Consent to receive marketing or promotional messages is not required to use our website or services. Messages that are necessary to fulfill a booking or request you have initiated are part of providing that service.
Calls. Calls to and from SplitWing's booking and service lines may be recorded and transcribed for the purposes of accurately capturing your travel request, coordinating your booking, quality assurance, and record keeping. If you prefer not to be recorded, you may submit your request instead by email to management@splitwing.vip or through a form on our website.
For full details on how we handle your information, see our Privacy Policy.
Intellectual Property
All content on the SplitWing website, including text, graphics, logos, images, and software, is the property of SplitWing LLC and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent.
User Conduct
When using our website or communicating with SplitWing, you agree not to:
Provide false or misleading information in any form, booking, or communication. Use our website or services for any unlawful purpose. Attempt to gain unauthorized access to any part of our website or systems. Interfere with or disrupt the operation of our website. Use automated systems, bots, or scripts to access or interact with our website without our permission.
Disclaimers
Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
SplitWing does not warrant that: our website will be uninterrupted, secure, or error-free; any information provided on our website is complete, accurate, or current; any service will be available on specific routes, dates, or at specific price points; or that any third-party provider will perform to your expectations.
Limitation of Liability
To the maximum extent permitted by law, SplitWing LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, services, bookings, or any communications with SplitWing, including the acts or omissions of any third-party operator or vendor.
SplitWing's total liability to you for any claim arising from your use of our website or services shall not exceed the amount you paid to SplitWing in coordination and service fees in the twelve months preceding the claim, or one hundred dollars, whichever is greater.
Indemnification
You agree to indemnify and hold harmless SplitWing LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of our website or services, your violation of these Terms, or your violation of any rights of a third party.
Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Contact Us
SplitWing LLC
Houston, TX
management@splitwing.vip